Ask
We go deeper than the intake form, asking about the past attempts, the fears, the life transition behind the signup, so the members most likely to ghost are the ones we surface first instead of last.
bitesize · member retention
Cut your new-member churn in half.
Get the deep onboarding intake that retains 85% more new members, free to deploy.
- Asking each new member the deeper questions your intake form never gets to.
- Pulling the motivation, the past attempts, and the fears that drive half of new-member cancellations.
- Flagging the dropout signals before week one, so the silent cancels stop costing you CAC twice.
- Drafting the staff brief and personalized welcome that pushes 6-month retention past the 87% benchmark.
From churn cost to growth math.
Three pillars cover the whole first 30 days, so the members you'd lose at month six stay long enough to pay back the CAC and start generating margin.
Spot
We surface the dropout signals before week one, so the 80% of low-frequency new members who would cancel by month six get a real check-in while there's still a save to make.
Welcome
We hand your staff the context for a personalized welcome and the cadence to push 6-month retention from the industry-default 60% toward the 87% positive-onboarding benchmark.
Your retention math, on autopilot.
Six pieces ship for every new signup, so the revenue you'd lose to churn stays in the business and your CAC starts pulling double duty.
Deep intake
Goal, fear, past attempts, motivation, what 'success' means, surfaced in plain conversation, not a 20-field form.
Motivation read
We name the real reason this member joined, the line item your churn dashboard was never going to capture.
Dropout risk score
We flag the signals before they become a cancel, so the save costs you a text instead of a new acquisition.
Check-in cadence
A timing recommendation per member, tuned to the early intervention that lifts 6-month retention by 17%.
Staff brief
What your coach or front desk needs to know to make the first interaction feel like a hello, not a sales pitch.
Welcome message draft
The personalized first message your team can send in one click, in the voice your studio actually uses.
Ready to stop paying CAC twice for the same member?
Drop your email. We'll send the member intake your studio can run, free to deploy.